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Livelywood Customer Care Information
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REFUND POLICY
Customer satisfaction is very important to us. Please read our return policy. Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received. Photo's of the box the furniture arrived in must be taken as well as of the piece of furniture to show damage. Not satisfied - If you are not satisfied with the merchandise you purchased from our site or catalog, you can return the merchandise within 60 days from the day received and we will refund your money excluding the shipping fee. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be adequately packed and insured before returning and must be in excellent unused new condition. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable. CUSTOMIZED & PERSONALIZED ORDERS CUSTOMER SERVICE |
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